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Behaviours of an Ace Employee

beauty industry careers

Indispensable Behaviours of an Ace Employee

A guide to job security and being the employee they can’t live without.

As we send yet another class off to do their work experience, we hope they recall all the lessons learned in class, in particular, how to be an “ace” employer.

What is it that makes an “ace” employee – and how can you be one?

An “ace” employee is an outstanding, superstar, and most importantly, indispensable employee. If you’re a job hopper, have seen more termination notices than pay checks, or simply can’t seem to get the promotion you want, this article may be worth the read.

What do employers look for in an “ace” employee?

1. Time Management

A massive struggle with most “problem employees” is their time management. Being late every day- even if only 5 minutes, calling in sick constantly, or lack of reliable childcare are huge factors in your employer forming their opinion about you. The mismanagement of your own time has negative consequences for your pay check and your team. Team resentment about your unreliability could create a hostile work environment over your workmate’s resentment.

When you are being conscious of your time and priorities, your employer will notice your reliability and trustworthiness. Key holder responsibilities are given to those who earn trust. These responsibilities sometimes come with a pay increase, but are always a step in the right direction to growing your career. Having control of your time management is a MUST, especially in the workplace.

So how can you improve your time management skills? Here are some tips from an “ace” employee:
Analyze why you’re always running late. Is it due to lack of planning?
  • Organizing yourself the night before will better prepare you for the next day.
  • Getting enough rest and taking care of your body will generally help you wake up without six alarms in the morning.
  • Plan for the road conditions – if you see it’s about to snow in the weather forecast, think about leaving earlier the next morning.
  • Tell yourself that your shift starts a half hour earlier than it does. Wouldn’t you rather have time to prepare for your day at work instead of rushing in and feeling overwhelmed? Vince Lombardi famously said, “If you are five minutes early, you are already ten minutes late”

2. Initiative

When you see something that needs to be done at work, do you automatically do it?

If not, you may not be taking enough initiative in the workplace. Managers love employees that do necessary tasks without being asked.

“It’s not in my job description” should absolutely be eliminated from your vocabulary, unless it puts your personal health or safety at risk. Superstar employees go above and beyond when they think no one is watching. However, a good employer is always watching and taking notice of their value. Unlike employees who only go above and beyond when they think they may benefit from the situation, these superstars have higher job security during slow times.

3. Intuition

Anticipating needs is an incredible form of intuition that makes the whole day more productive. An ace employee will foresee a future event and prepare for it. This could be setting out tools that you know you’ll use, or having the coffee ready when you know there’s an early meeting. Your preparation and your willingness to see your team’s needs before they do is going to make the day run smooth and make you stand out from the crowd.

So how can you improve your intuition? Here are some tips from an “ace” employee:

Challenge yourself when you start getting bored.

People quit their jobs because they get tired of the same routine. An easy way to create a fun and dynamic workplace is to create a job for yourself when you feel things are stagnant.
  • See a void in the system? Think up a way you can increase efficiency
  • Ask someone if you can help with their project
  • Always get clearance from your manager before starting any additional projects, and make sure you can handle your regular obligations as well as your new responsibility

Knowledge is power!

A challenge most managers face is not having enough dynamic employees to be able to delegate tasks to. An employee that has experience in different areas is extremely valuable. A superstar staff is made of different people with different strengths – and there are ways to diversify your skillset.
  • Check to see if there is a product knowledge course you can take to better familiarize yourself with the stock at your workplace. If not, a quick Google search could reveal lots of information you didn’t know- just make sure the source is credible
  • Additional courses in your spare time can increase your skillset. Talk to your manager about furthering your education – you’d be surprised at the support some employers offer to employees that take the initiative to learn more about their industry. With that being said, take every course offered to you for free by the company (especially if it’s optional!). Some courses can seem boring or not related to your day-to-day, but you never know when that additional information can become useful
  • Ask a colleague if they can show you how they perform a task. There is more than one way to do things. Although your way may work for you, you may learn something new.
Work ethic doesn’t come automatically. It has to be learned and developed through self-discipline. Following these tips will demonstrate to employer your strong work ethic and make your work day more enjoyable. Most importantly, it will show your employer how indispensable you are!

Executive Spa Group
(780) 604 2772
info@executivespagroup.com

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WHAT IT TAKES TO BE A MENTOR

What does it mean to be a mentor?

It’s that time again! Executive Spa Group is looking for employers to mentor our Beautiful Futures participants. If you haven’t heard of this program, Beautiful Futures is a government funded program that trains youth for a start in a beauty industry career.

The Beautiful Futures program has a heavy emphasis on soft skills designed to teach young people life and employment skills to make them successful all around. Because our program is designed for millenials, we try and fill the gaps employers face when working with this generation.

Responsibility and respect for the workplace are core values at Executive Spa Group. We try to foster a sense of pride and work ethic in our participants. We model other values such as accountability and teamwork in hopes that our participants follow our example.

Beautiful Futures participants spend 8 weeks in class learning one technical skill plus an array of employability skills such as conflict management and communication, customer service, change management, personal development, time and money management, etc.

After completing their class time at Executive Spa Group, they spend 12 weeks with an employer where they practice their newly learned skills. Eligible employers receive a wage subsidy of $6/hr. We normally place the participants in entry-level jobs. Examples of past placements include jobs doing:
  • Salon/spa reception
  • Salon/spa assistant
  • Hair apprentice
  • Sales Representative
  • Nail technician

What do I need to become a mentor?

Aside from meeting the requirements set forth by the Government of Canada, employers need to have the desire to make a difference in a young person’s life. The following are what we believe to be characteristics of a mentor.

Clear Communication

To be a successful mentor, you must be able to clearly communicate your expectations to your participant, and also be open to hearing your participant’s communication. Open communication in a safe space is the key to any relationship- your relationship with your new team member is no different.

Because of the nature of our industry, we may have jam-packed days when we don’t even have time to eat, or we may have days that we have no clients. Remember, young employees may not have the same sense of work ethic as you, therefore they may need your guidance in thinking of duties to fill their day. We find that providing your participant with written daily duties is a good way to start.

Examples of entry level duties include:
  • washing/folding/putting away laundry
  • cleaning duties (ex. washroom upkeep/floors/dusting…)
  • replenishing supplies/ restocking merchandise
  • followup calls/appointment reminders/filing client forms/booking appointments/greeting customers
  • assisting other staff members (ex. room prep/washing and disinfecting tools and implements)

Provide Feedback

Whether your participant is doing a good job or not, feedback is important for the growth of your new team member. During the first two weeks, we recommend you review your participant’s work to ensure they have completed their tasks well and up to your standards. Take the time to inconspicuously observe your participant and provide feedback when needed, as soon as possible. If correction is needed, always correct your participant in private.

Ability to Motivate and Lead

They say that to have a successful business, you must keep your staff happy. We couldn’t agree more. To be a successful mentor, you must lead by example with your positive attitude. There is no better way to teach young people then by leading by example. Let them hear your positive interactions with your clients so that they have a clear understanding of your level of customer service. Your new participant will adopt your way of treating clients and the other members of the team.

Create and Follow a Progress Plan

For the ultimate satisfaction with your new team member, it is important that you take the time to get to know your new employee. A progress plan can help you outline your mutual goals and set a timeline for achieving those goals.

For example, a progress plan can include goals such as:
  • gaining knowledge and confidence with the professional product lines carried at your salon/spa within the first month. This can be further broken down into week 1- cleansers, week 2- moisturizers, etc.
  • becoming independent with assigned regular duties within first 2 weeks of joining the team
  • learn skills required to accept payments by week 3
  • training on a new service after proven ability to complete initial skill in a professional and timely manner. For example, “after completing 30 pedicures and 30 manicures succesfully, you will be trained on waxing”
These are only examples of items in a progress plan. Your plan will be as unique as you and your business. Making the time to meet briefly with your new employee every 2 weeks in the beginning will help to keep your new employee motivated which in turn will keep you satisfied.

Creating a progress plan will also help you uncover other skills in your participant. For example, we have had participants with nursing, accounting, marketing, and teaching skills. Beautiful Futures has seen a variety of newcomers who change their professions for a beauty career when they start their new life in Canada. In the past we have had the opportunity to train nurses, teachers, doctors, accountants, I.T. professionals, media broadcasters, etc, in their new beauty career. Get to know your participant- they may hold some valuable skills!

Asserting your Authority

To be a successful mentor you must be able to assert your authority. Don’t be afraid to provide clear rules from the start. Rules regarding absences and tardiness should be clear, as well as required attire and overall appearance.

If your participant does not meet your expectations from the start, as the mentor, it is your responsibility to address any miscommunication and find a solution. During the 12 weeks, Executive Spa Group is only a phone call/email/text away to help you find solutions should you need us.

Remember, we previously spent 8 weeks with your new team member which means we were able to observe and track their strengths and areas for improvement. It also means we were able to build rapport with them which may allow us to mediate if needed.

HOW DO I PARTICIPATE?

Interested in participating as an employer?
Participants will be ready for work the first week of January 2019.
They have been trained in Manicures and Pedicures and Retail Makeup.
Apply OnLine to participate in this program  
Executive Spa Group

201, 10518 82 Ave. NW
Edmonton, Alberta
(780) 604 2772
executivespagroup.com

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BOOK YOUR FREE SERVICE WITH A STUDENT

ESG students learn proper skills and techniques by performing services on models to obtain experience and certification. You can now book online with our students!

Model Criteria

  • No artificial nails
  • No active infections

Before you book online

  • Students are assigned to clients on a “first come, first served” basis. We do not schedule appointments with specific students. We believe the experience of interacting with new clients is crucial in our education experience.
  • While we appreciate early birds, please arrive at your scheduled time.
  • Late comers take away from the student’s learning experience, please arrive at your scheduled time.
  • Any no-shows or appointments cancelled with less than 24 hours notice will result in the inability to book future appointments.
  • Please do not bring anyone to the appointment with you.
  • You may appear in photos or videos used for learning or publicity. Models will be asked to sign a Media Release form along with a Model Waiver.

Can children be models?

Parents can book children ages 12 or older as models for Manicures and Pedicures ONLY. Models must be 18+ for all other services.

All services provided by ESG students are free of charge, tips are not required but they are welcomed 🙂
Book Now

EXECUTIVE SPA GROUP
Career and Employment Centre
Alberta Beauty Industry

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Beauty Industry Youth Employment Program

EXECUTIVE SPA GROUP BEAUTY INDUSTRY CAREERS

PROGRAM COMMITMENT: JANUARY 28-JUNE 14, 2019

Beautiful Futures has 2 components:

In-class (8 weeks)

M-F; 10am-4:30pm
JAN 28- MAR 22, 2019

You will acquire fundamental skills required for any job regardless of industry. However, our goal is to help you gain personal development, life and employment skills, and transferrable skills to take you anywhere you want to go in the beauty industry.

You will participate in Skill Enhancement on Fridays. Exposure Certification in Manicures and Pedicures will be awarded upon successful completion of your work experience, training quotas, and passing marks on required exams.

Placement (12 weeks)

35 hours minimum/week
MARCH 25- JUNE 14, 2019

During this 2nd portion, you will gain skills and work experience in entry-level beauty industry-related or retail jobs. Work experience can be completed at different salons, spas, medispas, health and wellness centres, and retail outlets throughout the city.

ESG does not guarantee placement in the beauty industry. Beauty industry job placements are awarded to participants that show readiness, ability, and willingness to work. ESG assesses your suitability for different types of employment throughout the classroom component.
NOTE: Participants must accept the placement assigned to them and must make themselves available for work for a minimum of 35 hours per week. Completion of the Work Experience component of this course is mandatory for certification in the technical training received.

Is funding provided for this program?

Yes, funding is provided by the Government of Canada to help cover the cost of basic living expenses while obtaining employment training. Financial assistance is provided to participants throughout the classroom component on an hourly wage at Alberta’s minimum wage.

The placement component is a paid work experience. You earn a wage while completing this portion. In some scenarios, the possibility exists to turn the work experience into a permanent position, so make sure to impress your employer! Days of the week will vary amongst employers, but remember, weekends are busy days for the beauty industry, so be prepared to commit!

NOTE: Do not apply if you are not prepared to work weekends! The Beauty industry thrives on the weekend and weekend work is expected of an entry-level employee.

Important note about this program

Because a wage is provided for attending this program and receiving skills training, participants are encouraged to think of the program as work. While this program is intended to help you develop personally and professionally, we have set standards of attendance and performance. Just as with any employer, we adhere to a probationary period and reserve the right to terminate your enrolment in the program if expectations are not met.

Who can participate in this program?

ELIGIBILITY CRITERIA:

  • 15-30 years of age at the time of class start date;
  • Must be interested in joining the beauty industry;
  • Must be a Canadian citizen, permanent resident, or have been granted refugee status in Canada;
  • Must be legally entitled to work in Canada; and
  • Must be in need of assistance overcoming employment barriers.
  • Must not be working or attending a program/school

EXAMPLES OF EMPLOYMENT BARRIERS

  • Lack of work history;
  • Lack of confidence and self-esteem;
  • Lack of employability skills; and
  • Other social factors

HOW DO I APPLY?

You can apply ONLINE to participate in ‘Beautiful Futures’. Thank you for your interest.

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