WHAT IT TAKES TO BE A MENTOR

What does it mean to be a mentor?

It’s that time again! Executive Spa Group is looking for employers to mentor our Beautiful Futures participants. If you haven’t heard of this program, Beautiful Futures is a government funded program that trains youth for a start in a beauty industry career.

The Beautiful Futures program has a heavy emphasis on soft skills designed to teach young people life and employment skills to make them successful all around. Because our program is designed for millenials, we try and fill the gaps employers face when working with this generation.

Responsibility and respect for the workplace are core values at Executive Spa Group. We try to foster a sense of pride and work ethic in our participants. We model other values such as accountability and teamwork in hopes that our participants follow our example.

Beautiful Futures participants spend 8 weeks in class learning one technical skill plus an array of employability skills such as conflict management and communication, customer service, change management, personal development, time and money management, etc.

After completing their class time at Executive Spa Group, they spend 12 weeks with an employer where they practice their newly learned skills. Eligible employers receive a wage subsidy of $6/hr. We normally place the participants in entry-level jobs. Examples of past placements include jobs doing:
  • Salon/spa reception
  • Salon/spa assistant
  • Hair apprentice
  • Sales Representative
  • Nail technician

What do I need to become a mentor?

Aside from meeting the requirements set forth by the Government of Canada, employers need to have the desire to make a difference in a young person’s life. The following are what we believe to be characteristics of a mentor.

Clear Communication

To be a successful mentor, you must be able to clearly communicate your expectations to your participant, and also be open to hearing your participant’s communication. Open communication in a safe space is the key to any relationship- your relationship with your new team member is no different.

Because of the nature of our industry, we may have jam-packed days when we don’t even have time to eat, or we may have days that we have no clients. Remember, young employees may not have the same sense of work ethic as you, therefore they may need your guidance in thinking of duties to fill their day. We find that providing your participant with written daily duties is a good way to start.

Examples of entry level duties include:
  • washing/folding/putting away laundry
  • cleaning duties (ex. washroom upkeep/floors/dusting…)
  • replenishing supplies/ restocking merchandise
  • followup calls/appointment reminders/filing client forms/booking appointments/greeting customers
  • assisting other staff members (ex. room prep/washing and disinfecting tools and implements)

Provide Feedback

Whether your participant is doing a good job or not, feedback is important for the growth of your new team member. During the first two weeks, we recommend you review your participant’s work to ensure they have completed their tasks well and up to your standards. Take the time to inconspicuously observe your participant and provide feedback when needed, as soon as possible. If correction is needed, always correct your participant in private.

Ability to Motivate and Lead

They say that to have a successful business, you must keep your staff happy. We couldn’t agree more. To be a successful mentor, you must lead by example with your positive attitude. There is no better way to teach young people then by leading by example. Let them hear your positive interactions with your clients so that they have a clear understanding of your level of customer service. Your new participant will adopt your way of treating clients and the other members of the team.

Create and Follow a Progress Plan

For the ultimate satisfaction with your new team member, it is important that you take the time to get to know your new employee. A progress plan can help you outline your mutual goals and set a timeline for achieving those goals.

For example, a progress plan can include goals such as:
  • gaining knowledge and confidence with the professional product lines carried at your salon/spa within the first month. This can be further broken down into week 1- cleansers, week 2- moisturizers, etc.
  • becoming independent with assigned regular duties within first 2 weeks of joining the team
  • learn skills required to accept payments by week 3
  • training on a new service after proven ability to complete initial skill in a professional and timely manner. For example, “after completing 30 pedicures and 30 manicures succesfully, you will be trained on waxing”
These are only examples of items in a progress plan. Your plan will be as unique as you and your business. Making the time to meet briefly with your new employee every 2 weeks in the beginning will help to keep your new employee motivated which in turn will keep you satisfied.

Creating a progress plan will also help you uncover other skills in your participant. For example, we have had participants with nursing, accounting, marketing, and teaching skills. Beautiful Futures has seen a variety of newcomers who change their professions for a beauty career when they start their new life in Canada. In the past we have had the opportunity to train nurses, teachers, doctors, accountants, I.T. professionals, media broadcasters, etc, in their new beauty career. Get to know your participant- they may hold some valuable skills!

Asserting your Authority

To be a successful mentor you must be able to assert your authority. Don’t be afraid to provide clear rules from the start. Rules regarding absences and tardiness should be clear, as well as required attire and overall appearance.

If your participant does not meet your expectations from the start, as the mentor, it is your responsibility to address any miscommunication and find a solution. During the 12 weeks, Executive Spa Group is only a phone call/email/text away to help you find solutions should you need us.

Remember, we previously spent 8 weeks with your new team member which means we were able to observe and track their strengths and areas for improvement. It also means we were able to build rapport with them which may allow us to mediate if needed.

HOW DO I PARTICIPATE?

Interested in participating as an employer?
Participants will be ready for work the first week of January 2019.
They have been trained in Manicures and Pedicures and Retail Makeup.
Apply OnLine to participate in this program  
Executive Spa Group

201, 10518 82 Ave. NW
Edmonton, Alberta
(780) 604 2772
executivespagroup.com

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alberta,beauty careers,beauty industry,canada,edmonton,employment,esg,funded programs,technical training

Beauty Industry Youth Employment Program

EXECUTIVE SPA GROUP BEAUTY INDUSTRY CAREERS

PROGRAM COMMITMENT October 29, 2018- March 22, 2019

Beautiful Futures has 2 components:

In-class (8 weeks)

M-F; 10am-4:30pm
OCT. 29- DEC. 21, 2018

You will acquire fundamental skills required for any job regardless of industry. However, our goal is to help you gain personal development, life and employment skills, and transferrable skills to take you anywhere you want to go in the beauty industry.

You will participate in Skill Enhancement on Fridays. Exposure Certification in Manicures and Pedicures will be awarded upon successful completion of your work experience, training quotas, and passing marks on required exams.

Placement (12 weeks)

35 hours minimum/week
DEC. 31, 2018- MARCH 22, 2019

During this 2nd portion, you will gain skills and work experience in entry-level beauty industry-related or retail jobs. Work experience can be completed at different salons, spas, medispas, health and wellness centres, and retail outlets throughout the city.

ESG does not guarantee placement in the beauty industry. Beauty industry job placements are awarded to participants that show readiness, ability, and willingness to work. ESG assesses your suitability for different types of employment throughout the classroom component.
NOTE: Participants must accept the placement assigned to them and must make themselves available for work for a minimum of 35 hours per week. Completion of the Work Experience component of this course is mandatory for certification in the technical training received.

Is funding provided for this program?

Yes, funding is provided by the Government of Canada to help cover the cost of basic living expenses while obtaining employment training. Financial assistance is provided to participants throughout the classroom component on an hourly wage at Alberta’s minimum wage.

The placement component is a paid work experience. You earn a wage while completing this portion. In some scenarios, the possibility exists to turn the work experience into a permanent position, so make sure to impress your employer! Days of the week will vary amongst employers, but remember, weekends are busy days for the beauty industry, so be prepared to commit!

NOTE: Do not apply if you are not prepared to work weekends! The Beauty industry thrives on the weekend and weekend work is expected of an entry-level employee.

Important note about this program

Because a wage is provided for attending this program and receiving skills training, participants are encouraged to think of the program as work. While this program is intended to help you develop personally and professionally, we have set standards of attendance and performance. Just as with any employer, we adhere to a probationary period and reserve the right to terminate your enrolment in the program if expectations are not met.

Who can participate in this program?

ELIGIBILITY CRITERIA:

  • 15-30 years of age at the time of class start date;
  • Must be interested in joining the beauty industry;
  • Must be a Canadian citizen, permanent resident, or have been granted refugee status in Canada;
  • Must be legally entitled to work in Canada; and
  • Must be in need of assistance overcoming employment barriers.
  • Must not be working or attending a program/school

EXAMPLES OF EMPLOYMENT BARRIERS

  • Lack of work history;
  • Lack of confidence and self-esteem;
  • Lack of employability skills; and
  • Other social factors

HOW DO I APPLY?

You can apply ONLINE to participate in ‘Beautiful Futures’. Thank you for your interest.

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Store-bought vs. Professional skincare

Enlightening your clients: The difference between store-bought and professional skincare

Selling skincare at work comes naturally when you are able to answer a client’s questions regarding the professional lines carried at your salon or spa. When you have the answers, your sales pitch can turn into a fun, fact-filled conversation.

Have you ever had a client ask you what the difference is between store-bought and professional skincare?

Walking up and down the skincare aisles of the drugstore can leave your clients’ head spinning with promises of “No More Wrinkles” or “The Best Acne Treatment” and my personal favourite, “The Best Anti-aging Cream”.

The fact is there is no one product on the market that can deliver on these claims alone, especially ones found at the drugstore.

Why?

Because to get results to actually back-up these claims clients need to use high quality products with an array of ingredients and these are not found on shelves.

They are found at spa’s, medi-spas and dermatologist offices. Places such as ‘Sephora’ and ‘Shopper’s Beauty Boutique’ are also a few good places to get good quality products.

Let’s take a deeper look at the difference between store-bought products versus professional skincare, so that we can educate our clients on the difference.

Ingredients and Dosages

The skincare market is a billion dollar industry which relies heavily on marketing to get people to pick their products over others. They usually do this is by using some of the catch phrases mentioned at the beginning of this article.

People who are not in the skincare industry, for example our clients, may not be able to verify if the ingredients have the ability to actually benefit their skin.
Additionally for safety reasons, store-bought products cannot have high amounts of active ingredients because they must be safe for the general public to pick off a shelf, without consultation with a professional. For this reason, drugstore products usually have low levels of active ingredients which may not, and more often, does not, live up to their promises.

On the other hand…

Professional products contain high amounts of active ingredients that can actually back-up the claims they promise.
They contain numerous active or as I like to call them “performance” ingredients such as antioxidants like Vitamin C, B, and Ferulic acid, acne fighting ingredients like Salicylic acid, Anti-Aging acids such as Glycolic acid and the best ingredient to fight aging… Retinol… just to name a few.

The reason professional products are not sold in stores is because of the science behind the products. People selling these products have to be properly trained on skin analysis, ingredients, and contraindications. They are expected to educate the client on how to use the products safely and recommend the appropriate products for their skin/ skin concerns.

In conclusion, when it comes to skincare the best thing to do is educate your clients on the differences between professional and store bought products, the price point may be a bit higher but if results are what your clients want; knowing what they need to use to get those results will usually out weigh any price concerns.

Shauna Jenkins
EXECUTIVE SPA GROUP

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beauty industry,beauty jobs,workplace bullying

Is Bullying affecting your Workplace?

Is Bullying affecting your Workplace?

Society has come along way in terms of acceptance and awareness. These are two different but equally important terms. Acceptance can be defined as a person’s agreement or approval to the reality of a situation without attempting to change it. Awareness is knowledge or perception of a situation or fact. Whether it be gender, race, religion, disabilities or sexual orientation, all people are entitled to equal rights and respect.

Bullying is a huge issue that is being recognized and addressed worldwide whether it be verbal, physical or cyber. There is a certain stigma that adults are not a target of bullying, maybe a preconceived notion that unless you are under the age of 18 you should be able to “brush off,” “get over” or “have thicker skin” towards unkind acts or words aimed at you.

The truth is there are no limitations or age requirements as to who is a victim of bullying. It is important to be able to recognize what bullying is and the negative effect it can have on the team and the business as a whole. If you see bullying in the workplace, it is your responsibility to do your part in contributing to a healthy workplace. Here are some tips from Alberta Learning Information Services on how to identify, address and resolve any bullying.

There are laws to protect employees from bullying. Take a look at our Employment Regulations Contact List to know different laws created for your protection.

EXECUTIVE SPA GROUP

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Are you ready for an inspection?

BACTERIA IS A BEAUTY BANISHER

As service providers our goal is to send clients home feeling amazing, relaxed, and rocking beautiful manicured fingers and toes, glowing skin and trendy/healthy hair. We do our best to accomplish our goals. We use the best products and ensure we are properly trained.

We know what it takes to make our clients look their best… but do we know how to best protect our clients?

Germs and viruses will take that amazing service upside down!
Let’s take a look at some of the guidelines set out by Alberta Health Services to keep our clients looking gorgeous, glowing and most importantly germ free!

Some serious viruses and infections can be and have been known to be spread in salons and spas. Hepatitis C, MRSA, respiratory disease, fungus and even Hot Tub Folliculitis (an infection caused by a type of bacteria that thrives in poorly sanitized foot baths) have been confirmed.

Are You Inspection Ready?

These are some of the guidelines to follow to help you protect your clients:
  • All work surfaces shall be constructed of smooth, non-porous and cleanable materials (i.e. painted drywall, vinyl composite tiles, linoleum or sealed concrete, etc.).
  • Work areas must be adequately lit and ventilated.
  • Client contact surfaces (tables, chairs, headrests etc.) must have a smooth, non-porous and easy to clean finish.
  • Adequate storage space must be available for equipment, instruments and supplies.
  • Suitable garbage containers must be readily available, maintained and emptied regularly.
  • Approved disinfectants for disinfecting equipment, surfaces and reusable instruments must be available.
  • An acceptable skin antiseptic shall be provided for skin preparation and post treatment.
  • Items, that cannot be properly disinfected/sterilized or are intended for single use, must be discarded after each client use.
  • A puncture-resistant container shall be provided for the disposal of needles, razor blades and other sharp devices or instruments.
  • Pigments, cosmetics and other supplies must be labeled and handled in accordance with the manufacturer’s instructions.
  • Chemicals, detergents and cleaners must be stored, maintained and prepared in accordance with the manufacturer’s instructions.

The spread of these beauty banishing bacteria is completely preventable and should be the #1 priority.

So remember to follow all sanitization procedures, use the proper level disinfectants and disinfection tools because no matter how gorgeous your client looks when they leave BACTERIA IS A BEAUTY BANISHER!

Please refer to the Personal Service Regulation and the associated Health Standards and Guidelines for a complete list of requirements.

Executive Spa Group

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