Tips on Reducing Staff Turnover
Tips on Reducing Staff TurnoverThere’s 2 words to best describe the world we live in today, “more” and “better”. People are moving at such a fast pace these days, balancing their work life as well as trying to maintain a personal one! There’s always a new iphone launching, a newer version promising a “better” version of the last, with “more” features, apps and ways to stay connected. Personal connections and interactions have now been overtaken by online networking and communicating. People search for that better car, better house, better clothes…BETTER JOB. People strive for more money to obtain these better things and so it begins a constant cycle of striving for more to get better. How does this translate into careers today? Staff turnover. Staff turnover is inevitable but the ones who are affected the most by this are employers. This affects not only their business and pocket books, but most importantly the success of their establishment. There are ways for employers to decrease the turnover of their staff and lessen the chances of their employees looking for the next best job with the promises of more. Training, Appreciation and Recognition are going to attract staff and keep them as loyal and productive employees.
Provide TrainingFirst of all it is important for employers to be the “more” that employees are seeking. Offer more services, beef up your service menu and offer the most cutting-edge on trend services. Provide training for all the services you are offering and advanced training as well to take your employees to the next level and make them the best educated staff around. Training can come in may different forms including product knowledge on retail lines, hands-on training for the services you offer or things like first aid and personal development workshops. When employees are educated they feel confident and appreciated. They feel they are worth their boss investing in them and believing in them and this in return helps to put that looking for better attitude at bay. Ask Executive Spa Group how you can access grants for staff training
Appreciate Your StaffAppreciation comes in many forms and is unique to every employer/ employee relationship. There is no right or wrong way for an employer to show their staff how appreciated they are. Staff discounts for themselves and close family members, commission on product sales, bonuses when personal and professional goals are met and a positive, well stocked, beautifully maintained working environment and a simple “Thank You” are all some great examples of employee appreciation. This is by no means a one-sided relationship, when the employee feels appreciated they will in return work harder, more efficiently and most importantly happily! It is vital for employers to schedule some time to get to know their staff outside of work, this helps to maintain healthy workplace relationships and strengthens bonds between the employees as well. One of the biggest causes of staff turnover is conflict in the workplace. It is important to resolve conflicts before they spread and involve multiple team members. Communication is key!
Recognize Your StaffStaff recognition is an integral key to minimizing staff turnover. There are very few people who don’t like a shout-out for a job well done or a compliment. It is important for employers to celebrate the wins and strengths of their employees. Some ways for employers to do this is verbal recognition to the employee themselves, or to any and all employees who have met their goals in staff email blasts, staff meetings or some type of recognition board. Employee spotlights or features in client email blasts as well as on the company website are an amazing way to make employees feel special and introduce them as well as their strengths to existing and potential clients. There is a saying that greatly refers to the topic of staff turnover; “The Grass Is Greener Where You Water It.” If an employer invests in their staff, helps nurture their skill, builds on their knowledge and makes them feel appreciated and empowered then that helps to quell the searching cycle. If an employer is giving the “more” experience and being the “better” option then there is no reason for staff to be looking elsewhere. The best thing for employers to remember is happy staff is staff that is not online looking for the next best employment opportunity. Training, Appreciation and Recognition are the gold standard for reducing staff turnover and keeping loyal, hardworking employees.
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The author, Silvia Sanchez, graduated from the University of Alberta with a B.A. in Psychology and has over 15 years of experience in the career-consulting field.